Legal
Last updated: 17 March 2026 - Collective Media, London and Bali
Collective Media is a creative and media agency based in London, UK and Bali, Indonesia. This policy explains how we handle your personal data when you visit collectivemedia.digital or get in touch with us. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Questions? Email us at [email protected].
When you contact us or fill in our enquiry form, we collect your name, email address, company name, and the contents of your message. When you browse our site, we may also collect standard technical data - IP address, browser type, and pages visited - via analytics tools.
We don't collect sensitive personal data and we don't buy or sell data.
We use your data to respond to enquiries, manage client relationships, and improve our website. We won't use it for anything unrelated to those purposes, and we won't send you marketing emails unless you've asked us to.
Our legal basis is legitimate interests for enquiries and website analytics, and consent for any marketing communications.
We don't sell your data. We may share it with trusted third-party tools we use to run our business - such as our website host, email platform, or analytics provider - all of whom are bound by data processing agreements. We may also disclose data where required by law.
We operate from the UK and Bali, Indonesia, and serve clients globally. If your data is transferred outside the UK, we ensure appropriate safeguards are in place in line with UK GDPR requirements.
Enquiry data is kept for up to 2 years. Client data is retained for the duration of our engagement and for 6 years thereafter. You can ask us to delete your data at any time.
Under UK GDPR, you have the right to access, correct, or delete your personal data, restrict or object to how we use it, and withdraw any consent you've given. To exercise any of these rights, email [email protected] and we'll respond within 30 days.
You can also raise a concern with the Information Commissioner's Office at ico.org.uk.
We use cookies to understand how people use our site. Essential cookies keep the site running; analytics cookies (such as Google Analytics) help us improve it. You can manage cookies through your browser settings at any time.
We may update this policy from time to time. The date at the top of this page will always reflect the latest version. For anything else, get in touch at [email protected].